Understanding our theming framework
Our themes and plugins make it easy to deliver a branded Zendesk Help Center to your customers in record time. Whether you need a ready-made template or the ability to customize pages quickly and confidently, we provide you with everything you need to get the job done.
Navigating the theme folder structure
Every Zendesk theme has the same folder structure, however there are some important additions for our range of themes.
Getting familiar with our pricing
Our complete theming package is just that: everything you need to create an amazing, customized Help Center.
Requesting additional services
Every purchase gets your immediate access to all of our themes and plugins, built on top of a powerful framework designed to make it quick and easy to create a unique and beautifully branded Help Center for your company. This includes free theme installation in your Zendesk Guide account as well as three months of premium support.
Importing and exporting your theme
Configuring Guide settings
You can manage your knowledge base configuration in Guide settings. You must be a Guide Manager to work with these features.
Understanding Guide roles and privileges
Administrators have Guide Manager privileges and agents have Guide Viewer privileges by default. Agents can be granted Guide Manager privileges as needed.
Changing the URL of your Help Center
By default, the address of your Help Center is a Zendesk subdomain, such as “mycompany” in mycompany.zendesk.com. The host mapping feature allow you to map a subdomain of your own domain (for example, support.mycompany.com) to your default Zendesk address.
The difference between standard and custom themes
You can use the standard theme that comes with Guide for your Help Center or you can customize the standard theme or create your own theme.
Allowing unsafe HTML in articles
By default, Help Center quarantines unsafe HTML tags and attributes in articles to reduce the risk of somebody introducing malicious code. Unsafe HTML is not stripped from the articles on the server but simply not included in the HTTP responses sent to browsers. As a result, articles might not render as intended in browsers.
Configuring Gather community settings
You can set specific community settings in Gather settings.
Creating and managing moderator groups
Guide managers can create moderator groups for the community so that designated agents and end-users can manage community activity. Community moderators can be any users you choose to administer community content.
Adding translated text to templates
You can display snippets of translated text within your Help Center page templates. The translated variant of the text changes dynamically based on the user’s selected language, which can be updated using a language selector.
Adding translations to sections and categories
Any translated article must have a parent page translated in the same language. If you add a translation for an article that does not have a corresponding translation for the section or category, users will not be able to view the article in Help Center (even though the article is published).