John Smith

John Smith

Member since 07 June 2020
Total activity 46
Last activity 1 day ago
Following 4 user
Followed by 15 user
Votes 7
Subscriptions 9

Activity overview

Latest activity by John Smith

  • John Smith commented,
    1. Community
    2. Tips and tricks
    3. Feature a post

    Thank you for the information, Vera. That’s really helpful!

  • John Smith created an article,

    Working with satisfaction reasons

    Applying satisfaction reasons to ticket views

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  • John Smith created an article,

    Managing community posts

    You can edit, move, or delete community posts, as well as edit or delete comments on community posts. You can also take a number of actions on the post or comment.

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    • 33 votes
  • John Smith created an article,

    Creating and managing moderator groups

    Guide managers can create moderator groups for the community so that designated agents and end-users can manage community activity. Community moderators can be any users you choose to administer co...

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  • John Smith created an article,

    Organizing information in tables

    Tables are useful for layouts where text needs to be positioned side-by-side or floating at specific locations on the page. If making these is frustrating with the usual layout tools, try using a t...

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    • 6 votes
  • John Smith created an article,

    Customizing your customer satisfaction survey

    One of Zendesk Support’s most popular features is the built-in customer satisfaction survey. Customer satisfaction allows you to track how well your agents and customer service organization as a wh...

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  • John Smith created an article,

    Understanding CSAT

    Your customers can provide feedback about their support experience by rating their solved tickets. When you enable CSAT (customer satisfaction ratings), end-users receive an email 24 hours after th...

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  • John Smith created an article,

    Drawing attention to information with call outs

    A great way to highlight important aspects of your content is to use callouts. These are typically expressed as tips or notes, though the specific language used should be consistent with your comp...

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    • 2 votes
  • John Smith created an article,

    Using the Web Widget

    With the Web Widget, you can add customer support features from Zendesk Guide, Support, Talk, and Chat to your website or Help Center, so that your customers can get immediate help from a single in...

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  • John Smith created an article,

    Creating a Help Center for one of your brands

    This feature has the following plan restrictions: Support Enterprise and Guide Lite or Professional: Five brands, one Help Center Support Enterprise and Guide Enterprise: Five brands,...

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    • 0 votes