Importing and exporting your theme
Configuring Guide settings
You can manage your knowledge base configuration in Guide settings. You must be a Guide Manager to work with these features.
Understanding Guide roles and privileges
Administrators have Guide Manager privileges and agents have Guide Viewer privileges by default. Agents can be granted Guide Manager privileges as needed.
Changing the URL of your Help Center
By default, the address of your Help Center is a Zendesk subdomain, such as “mycompany” in mycompany.zendesk.com. The host mapping feature allow you to map a subdomain of your own domain (for example, support.mycompany.com) to your default Zendesk address.
The difference between standard and custom themes
You can use the standard theme that comes with Guide for your Help Center or you can customize the standard theme or create your own theme.
Allowing unsafe HTML in articles
By default, Help Center quarantines unsafe HTML tags and attributes in articles to reduce the risk of somebody introducing malicious code. Unsafe HTML is not stripped from the articles on the server but simply not included in the HTTP responses sent to browsers. As a result, articles might not render as intended in browsers.
Working on a theme locally
The most powerful theming features in Guide are the abilities to import, export, and work locally with themes. When you’re making major updates to a theme or building your own theme from scratch, these great options enable a streamlined workflow for developers.
Previewing theme changes locally
You can export a theme’s files from Guide and work on the files offline in your favorite editor.
Previewing your theme in Guide
Themes can be previewed from within Guide, which allows you to preview branding changes for specific page templates and as a specific role. If you are on Guide Professional, you can preview code edits by template or role.
Accessing your Help Center themes
You can access your Help Center themes from the Themes page. You can access options for managing the theme by clicking the menu on the theme or you can open a theme to edit the branding, code, or assets.