Organizing knowledge base content
You can organize your knowledge base content into categories and sections and manage the order of those categories and sections.
Moving and reordering sections and articles
As your Help Center grows, you may find that you need to move existing sections from one category to another, or move articles from one section to another.
Updating articles in bulk
From an articles list, you can update one or more articles at once using the bulk actions options. For example, you can publish a batch of articles at once or add a labels to several articles.
Viewing and restoring archived articles
You can access a complete list of your archived articles. You can restore an article from your archived list if you want to make it available again in your knowledge base.
Using labels on your articles
Labels are a single word or a multiple word phrase you can add to the default language version of a specific article in Help Center. You can use labels to influence article search relevance, to influence Answer Bot results (if you are using Answer Bot), or to create a list of related articles based on labels.
Importing Google Docs as articles
You can import Google Docs into your Guide knowledge base. You can import up to 100 docs at a time. This is a great way to add new content or migrate existing content to your knowledge base.