Understanding how Answer Bot works
How does Answer Bot process natural language?
Understanding where you can use Answer Bot
Answer Bot functionality is available in a number of Zendesk products and integrations. This article is a guide to all the ways you can use Answer Bot, and where to find more information on adding it to your toolbox.
Using Answer Bot with web forms
When a user submits a support request through a web form on your Help Center, Answer Bot can immediately suggest links to potentially relevant knowledge base articles.
Using labels in Answer Bot triggers
You can use labels to help with targeting for your Answer Bot triggers. Adding labels to your Answer Bot triggers is optional. Labels enable you to specify a limited subset of articles that you want to search within.
Setting up Answer Bot triggers, views and workflows
Figuring out the best way to set up Answer Bot triggers, automations, views, and tags can be confusing for a lot of users.
Analyzing your Answer Bot activity
Zendesk Explore features a pre-built dashboard to help you monitor your Answer Bot activity and article effectiveness. The dashboard can help you identify if Answer Bot is solving your support requests, how quickly users are opening suggested articles, and how your individual articles are performing.